Terms and Conditions

1. Scope and Purpose of the General Conditions of the Store

These General Conditions, together with the order form and the other elements referred to therein, are intended to regulate the terms and conditions governing the provision of the Online Store by Solarud . lda with registered office RUA CONSELHEIRO JOSE VITORINO NUMERO 10 1E 3510-081 Viseu, Portugal under the tax identification number PT 516909398 registered as a limited liability company, hereinafter referred to as

The Service consists of providing, through the address, access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described herein.

The order of products must be made by Users aged 18 (eighteen) years or older

The elements and information transmitted by the User will enjoy full legal effect. the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.

2. Product Information and Content will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those shown online. you have the right to terminate the purchase contract under the applicable legal terms (right of free termination – see point 9). will do everything possible to send all the products ordered, but it is possible that. in certain cases and due to causes difficult to control by such as human errors or incidents in computer systems, it is not possible to provide any of the products requested by the User.

If any product is not available after placing the order, you will be notified by email or by telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.

All price information. products, specifications, promotional actions and services may be changed at any time by

3. Responsibilities

3.1. All products and services sold on the Online Store are in accordance with Portuguese Law.

3.2. The Store has adequate levels of security. however will not be responsible for any damages suffered by the User and/or by third parties, due to delays, interruptions. errors and suspensions of communications that arise from factors beyond your control. namely. any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system. by the modems. by the connecting software or any computer viruses or resulting from the download (“download”) through the service of infected files or containing viruses or other properties that may affect the User’s equipment.

If, for any reason, there is an error in accessing the Online Store website, it is impossible to provide the service, will not be responsible for any damages.

3.3. Data and information queries carried out within the scope of this Service. are assumed to be made by the User, declining any liability arising from the abusive or fraudulent use of the information obtained.

3.4. will not be responsible for any loss or damage caused by abusive use of the service that is not directly attributable to it as a result of intent or gross negligence.

3.5. is not responsible for losses or damages resulting from non-compliance or defective performance of the service when this is not directly or indirectly attributable to it as willful or gross negligence, not being responsible for:

1. errors. omissions or other inaccuracies relating to information made available through the Service;

2. damage caused by the fault of the User or third parties, including infringements of intellectual property;

3. for non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or;

4. for non-compliance or defective compliance that results from the occurrence of situations of force majeure, that is, situations of an extraordinary or unpredictable nature, external to and that cannot be controlled by, such as fires, power cuts, explosions . wars, riots, civil insurrections, government decisions, strikes. earthquakes, floods or other natural cataclysms or other situations not controllable by that prevent or jeopardize the fulfillment of the obligations assumed. does not guarantee that:

1. the Service is provided uninterruptedly, is secure, error-free, or runs infinitely;

2. the quality of any product. service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to the same;

3. any material obtained in any way through the use of the Service is used at the User’s own risk. being solely responsible for any damage caused to your computer system and equipment or for any loss of data resulting from this operation;

4. no advice or information, whether oral or written. obtained by the User from or through the Service will create any warranty that is not expressed in these terms and conditions.

3.7. The User accepts that cannot be held liable in any way for any damages, including, but not limited to. damages for loss of profits, data, contents, or any other losses (even if the User has been previously advised of the possibility of such damages), resulting from:

1. the use or inability to use the Service;

2. the difficulty of obtaining any substitute for goods/services;

3. unauthorized access or modification of personal databases.

4. Consumer Obligations

4.1. The user undertakes to:

1. Provide personal data and correct addresses;

2. Do not use false identities;

3. Respect the order limits imposed.

4.2. If any of the data is incorrect or insufficient. and for this reason there is a delay or impossibility in the processing of the order. or eventual non-delivery, the responsibility is of the User, and declines any responsibility. In case the consumer violates any of these obligations. reserves the right to eliminate future purchases, block access to the store. cancel the provision of any other services made available simultaneously by to the same User; and still not allow the User’s future access to any or any services provided by

5. Payments

Payments for orders placed on must be made by

Credit card


Bank transfer

Other future means to be designated by Solarud

6. Shipments sends orders all over the world, except countries or regions duly indicated, the delivery time being the responsibility of the carriers:

1. Mainland Portugal – 2 to 5 working days;

2. Insular Portugal – 2 to 10 working days;

3. Mainland Spain – 2 to 5 business days;

4. Rest of the European Union – 4 to 15 working days.

5. Rest of the world 5 to 20 business days

7. Privacy and Protection of Personal Data

7.1. guarantees the confidentiality of all data provided by Users.

7.2. The personal data identified in the order form as being mandatory is essential for the provision of the Service by The omission or inaccuracy of the data provided by the User are their sole and entire responsibility and may give rise to the refusal to provide the Service by

7.3. The User’s personal data will be processed and stored by computer and are intended to be used exclusively by within the scope of the contractual and/or commercial relationship with the User.

7.4. Under the terms of the applicable legislation, it is guaranteed to the User, without additional charges. the right to access, rectify and update your personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in the previous number, for which purpose you must contact the entity responsible for processing the data. personal:

7.5. The Internet is an open network, so the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties to the effect. cannot be held responsible for such access and/or use.

8. Cancellation of orders

8.1 At the User’s request The User may cancel his order by requesting it to through the telephone number or e-mail referring the order number. which will be accepted as long as it has not yet been processed. After processing, will attempt to deliver it. but the User has the option of not accepting it. For the purpose of cancellation, the User must provide the following data to

1. Order number;

2. NIF with which you placed the order; (optional)

3. Delivery address

8.2 By decision of reserves the right not to process orders. when verifying any inconsistency in the personal data presented or observing misconduct on the part of the buyer. reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these arise from technical problems or errors beyond the control of

9. Exchanges and Returns

The exchange can only be carried out within a maximum period of 14 days after the date of delivery and by contacting and prior agreement with (via email The exchange will only be carried out if the article is intact , inside the original packaging and without any sign of use.

We ask our Customers to check the goods after delivery, in order to verify that they arrived in good condition. Any anomaly in the packaging must be registered on the carrier’s guide. If there is any complaint, you must take a photograph of the package/article and send it by email to info@ within the first 12 hours after delivery, indicating the non-conformity and the order number.

After the email we will contact you to arrange the collection of the order, if necessary, and in case we prove any lack of conformity, the article will be replaced and sent again to the Customer’s address at no additional cost.

The Customer may exercise the right of termination of the contract, which allows him to return the product and recover the amounts paid, during the 14 days following the delivery of the product, regardless of the related reason.

Thus, within that period, it must be sent to the address indicated by of the manufacturer/supplier, in new condition, in the original packaging and, if applicable, with accessories, manuals and always with a duplicate of the original invoice. will refund the amounts paid by bank transfer, within a maximum period of 30 days.

All charges inherent to the Return will be borne by the Customer.

10. Manufacturing defect

10.1. In the event of a “manufacturing defect”, that is, when faults are detected in the equipment that, in principle, do not fall within the scope of the respective warranty, the User must return the equipment. together with a copy of the invoice within a maximum period of 30 consecutive days from the invoice date, to the following address to be indicated by of the manufacturer/supplier, in new condition, in the original packaging, with accessories and manuals.

If the User chooses other forms of return, the respective shipping costs will be their responsibility.

10.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that make it up, in excellent condition.

10.3. In the absence of any of the aforementioned elements. or if any of the components are not in excellent condition, there will be no exchange, and the product will be sent back to the User.

11. Warranty

11.1. Equipment and accessories have a warranty period defined by the manufacturer. which in legal terms is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the duly completed warranty certificate and/or proof of purchase (invoice). This warranty period may be changed in the future to longer intervals (5, 10 or 15 years) after Solarud , lda has carried out the appropriate endurance tests by an independent certified laboratory.

11.2. Equipment that has exceeded the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, is considered outside the warranty conditions. moisture/liquid infiltration. use of non-original accessories and technical interventions by unauthorized personnel.

11.3. The accessories covered by the guarantee, which break down, must be sent, with the respective proof of purchase and/or guarantee, to the following address indicated by of the manufacturer/supplier.

If the User chooses other forms of return. the respective shipping costs will be your responsibility. The User must always request the CTT receipt or carrier that proves that the order has been sent.

11. 4.This warranty covers any deterioration that occurs that is attributable to manufacturing defects. Although the following are excluded from the manufacturer’s warranty:

• Malfunctions or damage caused by misuse or abuse of the product.

• Product damage due to usual deterioration due to incorrect use, assembly or handling by the purchaser.

• Products that were clearly manipulated by the customer or by personnel external to

• Damage caused to the product by rubbing against any surface.

• Deterioration due to the effect of wind friction, exposure to weather, which may cause deterioration and abrasion of product materials. This effect is not covered by the warranty.

• Damage caused as a result of natural catastrophes, acts of God, terrorist attacks, malicious damage and fire or force majeure caused by atmospheric agents (winds, storms, hail, snow, torrential rain, etc.) and any other event that may or may occur beyond the responsibility and/or fault of, its employees and products, all listed by way of example, and not exhaustively.

12. Intellectual Property

12.1.The Store is a registered site and the Service provided by the site itself is the responsibility of

12.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

12.3. The User acknowledges that any content appearing in advertising, featured, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws. by laws relating to industrial property and other property protection laws. therefore, any use of these contents may only occur under the express authorization of the respective owners.

12.4. The User undertakes to fully respect the rights referred to in the previous number. namely refraining from performing any acts that may violate the law or the aforementioned rights, such as the reproduction, commercialization, transmission or making available to the public of these contents or any other unauthorized acts that have the same contents as their object. .

13. Service Security Conditions

13.1. The User undertakes to observe all applicable legal provisions. namely, not to practice or to encourage the practice of illicit or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications ( spamming ) in violation of the provisions of the legislation applicable to the processing of personal data and advertising communications through electronic devices. call, and must also observe the rules for using the Service, otherwise will suspend or deactivate the Service under the terms set out in point 16.

13.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users. and as such, subject to computer overloads. therefore does not guarantee the provision of the Service without interruptions, loss of information or delays.

13.3. also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, outside and which it cannot control) .

13.4. In case of interruption in the provision of the Service due to unforeseeable overload of the systems on which it is supported. undertakes to regularize its operation as soon as possible.

14. Suspension and deactivation of the Store

14.1. Regardless of any prior or subsequent communication, may, at any time, and in its sole discretion. discontinue providing the Service and or part of the Service to one or all Users.

14.2. also reserves the right to suspend or immediately terminate access to the Service, in the following cases:

1. When the User does not observe the conditions of use mentioned in point 4 and others mentioned in the General Conditions;

2. When ceases access to the Store, upon prior notice 15 days before the date of termination.

14.3. The suspension or termination of the Service by, under the terms of the previous numbers, does not matter the right of the User or third parties to any compensation or other compensation, and cannot be held responsible or in any way encumbered, for any consequence. resulting from the suspension, cancellation, cancellation of the Service.

14.4. In the situations described above, will notify the User. in advance so that he can, if he wishes, safeguard the content of his order viewing area within 3 (three) business days from the sending of the e-mail or availability of the information on the main page of the Service.

15. Communications

15.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact. .

15.2. The User agrees to receive any and all communication and/or notification related to the Online Store. to the address, contact telephone number and or e-mail address (“e-mail”) indicated in the ordering process.

At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the option `No Newsletter’ option registered in each Newsletter.

16. Technical Settings

16.1. Without prejudice to the provisions of the following number, may change the Service and/or the technical conditions for its provision, as well as the respective rules of use, and must disclose such changes to the User at least 15 (fifteen) in advance. days.

16.2. The version currently in force of these General Conditions and their annexes is available on the website

17. Communications

17.1. Whenever deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network settings.

17.2. Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, may change the technical configurations of the same whenever this proves to be convenient to adapt it to possible technological developments.

17.3. does not, however, guarantee the User any upgrades or improvements to the Service.

17.4. Some upgrades or new features of the Service may only be available against payment by the User and/or subscription, by the User, of Specific Conditions of Use.

18. Complaints

18.1. The User may submit any contractual conflicts. to arbitration and mediation mechanisms that are or will be legally constituted. as well as complain to of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

18.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in’s information systems, which must decide the complaint and notify the interested party within a maximum period of 30 ( thirty) days from the date of receipt.

19. Applicable Law The Agreement is governed by Portuguese law.

Shopping Cart