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1. Scope and Purpose of the General Conditions of the Store

These General Conditions, together with the order form and the other elements referred to therein, are intended to regulate the terms and conditions governing the provision of the Solarud.eu Online Store by Solarud . lda with registered office RUA CONSELHEIRO JOSE VITORINO NUMERO 10 1E 3510-081 Viseu, Portugal under the tax identification number PT 516909398 registered as a limited liability company, hereinafter referred to as Solarud.eu.

The Service consists of providing, through the address https://Solarud.eu/store, access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described herein.

The order of products must be made by Users aged 18 (eighteen) years or older

The elements and information transmitted by the User will enjoy full legal effect. the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.

2. Product Information and Content Solarud.eu will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those shown online. you have the right to terminate the purchase contract under the applicable legal terms (right of free termination – see point 9).

Solarud.eu will do everything possible to send all the products ordered, but it is possible that. in certain cases and due to causes difficult to control by Solarud.eu. such as human errors or incidents in computer systems, it is not possible to provide any of the products requested by the User.

If any product is not available after placing the order, you will be notified by email or by telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.

All price information. products, specifications, promotional actions and services may be changed at any time by Solarud.eu.

3. Responsibilities

3.1. All products and services sold on the Solarud.eu Online Store are in accordance with Portuguese Law.

3.2. The Store has adequate levels of security. however Solarud.eu will not be responsible for any damages suffered by the User and/or by third parties, due to delays, interruptions. errors and suspensions of communications that arise from factors beyond your control. namely. any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system. by the modems. by the connecting software or any computer viruses or resulting from the download (“download”) through the service of infected files or containing viruses or other properties that may affect the User’s equipment.

If, for any reason, there is an error in accessing the Solarud.eu Online Store website, it is impossible to provide the service, Solarud.eu will not be responsible for any damages.

3.3. Data and information queries carried out within the scope of this Service. are assumed to be made by the User, Solarud.eu declining any liability arising from the abusive or fraudulent use of the information obtained.

3.4. Solarud.eu will not be responsible for any loss or damage caused by abusive use of the service that is not directly attributable to it as a result of intent or gross negligence.

3.5. Solarud.eu is not responsible for losses or damages resulting from non-compliance or defective performance of the service when this is not directly or indirectly attributable to it as willful or gross negligence, not being responsible for:

1. errors. omissions or other inaccuracies relating to information made available through the Service;

2. damage caused by the fault of the User or third parties, including infringements of intellectual property;

3. for non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or;

4. for non-compliance or defective compliance that results from the occurrence of situations of force majeure, that is, situations of an extraordinary or unpredictable nature, external to Solarud.eu and that cannot be controlled by Solarud.eu, such as fires, power cuts, explosions . wars, riots, civil insurrections, government decisions, strikes. earthquakes, floods or other natural cataclysms or other situations not controllable by Solarud.eu that prevent or jeopardize the fulfillment of the obligations assumed.

3.6.Solarud.eu does not guarantee that:

1. the Service is provided uninterruptedly, is secure, error-free, or runs infinitely;

2. the quality of any product. service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to the same;

3. any material obtained in any way through the use of the Service is used at the User’s own risk. being solely responsible for any damage caused to your computer system and equipment or for any loss of data resulting from this operation;

4. no advice or information, whether oral or written. obtained by the User from or through the Service will create any warranty that is not expressed in these terms and conditions.

3.7. The User accepts that Solarud.eu cannot be held liable in any way for any damages, including, but not limited to. damages for loss of profits, data, contents, or any other losses (even if the User has been previously advised of the possibility of such damages), resulting from:

1. the use or inability to use the Service;

2. the difficulty of obtaining any substitute for goods/services;

3. unauthorized access or modification of personal databases.

4. Consumer Obligations

4.1. The user undertakes to:

1. Provide personal data and correct addresses;

2. Do not use false identities;

3. Respect the order limits imposed.

4.2. If any of the data is incorrect or insufficient. and for this reason there is a delay or impossibility in the processing of the order. or eventual non-delivery, the responsibility is of the User, and Solarud.eu declines any responsibility. In case the consumer violates any of these obligations. Solarud.eu reserves the right to eliminate future purchases, block access to the store. cancel the provision of any other services made available simultaneously by Solarud.eu to the same User; and still not allow the User’s future access to any or any services provided by Solarud.eu.

5. Payments

Payments for orders placed on Solarud.eu must be made by

Credit card
Paypal
Bank transfer
Other future means to be designated by Solarud

6. Shipments

Solarud.eu sends orders all over the world, except countries or regions duly indicated, the delivery time being the responsibility of the carriers:

1. Mainland Portugal – 2 to 5 working days;

2. Insular Portugal – 2 to 10 working days;

3. Mainland Spain – 2 to 5 business days;

4. Rest of the European Union – 4 to 15 working days.

5. Rest of the world 5 to 20 business days

7. Privacy and Protection of Personal Data

7.1. Solarud.eu guarantees the confidentiality of all data provided by Users.

7.2. The personal data identified in the order form as being mandatory is essential for the provision of the Service by Solarud.eu. The omission or inaccuracy of the data provided by the User are their sole and entire responsibility and may give rise to the refusal to provide the Service by Solarud.eu

7.3. The User’s personal data will be processed and stored by computer and are intended to be used exclusively by Solarud.eu within the scope of the contractual and/or commercial relationship with the User.

7.4. Under the terms of the applicable legislation, it is guaranteed to the User, without additional charges. the right to access, rectify and update your personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in the previous number, for which purpose you must contact the entity responsible for processing the data. personal: Solarud.eu.

7.5. The Internet is an open network, so the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties to the effect. Solarud.eu cannot be held responsible for such access and/or use.

8. Cancellation of orders

8.1 At the User’s request The User may cancel his order by requesting it to Solarud.eu through the telephone number or e-mail referring the order number. which will be accepted as long as it has not yet been processed. After processing, Solarud.eu will attempt to deliver it. but the User has the option of not accepting it. For the purpose of cancellation, the User must provide the following data to Solarud.eu:

1. Order number;

2. NIF with which you placed the order; (optional)

3. Delivery address

8.2 By decision of Solarud.eu

Solarud.eu reserves the right not to process orders. when verifying any inconsistency in the personal data presented or observing misconduct on the part of the buyer. Solarud.eu reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these arise from technical problems or errors beyond the control of Solarud.eu.

9. Exchanges and Returns

The exchange can only be carried out within a maximum period of 14 days after the date of delivery and by contacting and prior agreement with Solarud.eu (via email info@Solarud.eu. The exchange will only be carried out if the article is intact , inside the original packaging and without any sign of use.

We ask our Customers to check the goods after delivery, in order to verify that they arrived in good condition. Any anomaly in the packaging must be registered on the carrier’s guide. If there is any complaint, you must take a photograph of the package/article and send it by email to info@ Solarud.eu within the first 12 hours after delivery, indicating the non-conformity and the order number.

After the email we will contact you to arrange the collection of the order, if necessary, and in case we prove any lack of conformity, the article will be replaced and sent again to the Customer’s address at no additional cost.

The Customer may exercise the right of termination of the contract, which allows him to return the product and recover the amounts paid, during the 14 days following the delivery of the product, regardless of the related reason.

Thus, within that period, it must be sent to the address indicated by Solarud.eu of the manufacturer/supplier, in new condition, in the original packaging and, if applicable, with accessories, manuals and always with a duplicate of the original invoice.

Solarud.eu will refund the amounts paid by bank transfer, within a maximum period of 30 days.

All charges inherent to the Return will be borne by the Customer.

10. Manufacturing defect

10.1. In the event of a “manufacturing defect”, that is, when faults are detected in the equipment that, in principle, do not fall within the scope of the respective warranty, the User must return the equipment. together with a copy of the invoice within a maximum period of 30 consecutive days from the invoice date, to the following address to be indicated by Solarud.eu of the manufacturer/supplier, in new condition, in the original packaging, with accessories and manuals.

If the User chooses other forms of return, the respective shipping costs will be their responsibility.

10.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that make it up, in excellent condition.

10.3. In the absence of any of the aforementioned elements. or if any of the components are not in excellent condition, there will be no exchange, and the product will be sent back to the User.

11. Warranty

11.1. Equipment and accessories have a warranty period defined by the manufacturer. which in legal terms is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the duly completed warranty certificate and/or proof of purchase (invoice). This warranty period may be changed in the future to longer intervals (5, 10 or 15 years) after Solarud , lda has carried out the appropriate endurance tests by an independent certified laboratory.

11.2. Equipment that has exceeded the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, is considered outside the warranty conditions. moisture/liquid infiltration. use of non-original accessories and technical interventions by unauthorized personnel.

11.3. The accessories covered by the guarantee, which break down, must be sent, with the respective proof of purchase and/or guarantee, to the following address indicated by Solarud.eu of the manufacturer/supplier.

If the User chooses other forms of return. the respective shipping costs will be your responsibility. The User must always request the CTT receipt or carrier that proves that the order has been sent.

11. 4.This warranty covers any deterioration that occurs that is attributable to manufacturing defects. Although the following are excluded from the manufacturer’s warranty:

• Malfunctions or damage caused by misuse or abuse of the product.

• Product damage due to usual deterioration due to incorrect use, assembly or handling by the purchaser.

• Products that were clearly manipulated by the customer or by personnel external to Solarud.eu

• Damage caused to the product by rubbing against any surface.

• Deterioration due to the effect of wind friction, exposure to weather, which may cause deterioration and abrasion of product materials. This effect is not covered by the warranty.

• Damage caused as a result of natural catastrophes, acts of God, terrorist attacks, malicious damage and fire or force majeure caused by atmospheric agents (winds, storms, hail, snow, torrential rain, etc.) and any other event that may or may occur beyond the responsibility and/or fault of Solarud.eu, its employees and products, all listed by way of example, and not exhaustively.

12. Intellectual Property

12.1.The Store is a registered site and the Service provided by the site itself is the responsibility of Solarud.eu.

12.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

12.3. The User acknowledges that any content appearing in advertising, featured, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws. by laws relating to industrial property and other property protection laws. therefore, any use of these contents may only occur under the express authorization of the respective owners.

12.4. The User undertakes to fully respect the rights referred to in the previous number. namely refraining from performing any acts that may violate the law or the aforementioned rights, such as the reproduction, commercialization, transmission or making available to the public of these contents or any other unauthorized acts that have the same contents as their object. .

13. Service Security Conditions

13.1. The User undertakes to observe all applicable legal provisions. namely, not to practice or to encourage the practice of illicit or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications ( spamming ) in violation of the provisions of the legislation applicable to the processing of personal data and advertising communications through electronic devices. call, and must also observe the rules for using the Service, otherwise Solarud.eu will suspend or deactivate the Service under the terms set out in point 16.

13.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users. and as such, subject to computer overloads. therefore Solarud.eu does not guarantee the provision of the Service without interruptions, loss of information or delays.

13.3. Solarud.eu also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, outside Solarud.eu and which it cannot control) .

13.4. In case of interruption in the provision of the Service due to unforeseeable overload of the systems on which it is supported. Solarud.eu undertakes to regularize its operation as soon as possible.

14. Suspension and deactivation of the Store

14.1. Regardless of any prior or subsequent communication, Solarud.eu may, at any time, and in its sole discretion. discontinue providing the Service and or part of the Service to one or all Users.

14.2. Solarud.eu also reserves the right to suspend or immediately terminate access to the Service, in the following cases:

1. When the User does not observe the conditions of use mentioned in point 4 and others mentioned in the General Conditions;

2. When Solarud.eu ceases access to the Store, upon prior notice 15 days before the date of termination.

14.3. The suspension or termination of the Service by Solarud.eu, under the terms of the previous numbers, does not matter the right of the User or third parties to any compensation or other compensation, and Solarud.eu cannot be held responsible or in any way encumbered, for any consequence. resulting from the suspension, cancellation, cancellation of the Service.

14.4. In the situations described above, Solarud.eu will notify the User. in advance so that he can, if he wishes, safeguard the content of his order viewing area within 3 (three) business days from the sending of the e-mail or availability of the information on the main page of the Service.

15. Communications

15.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact. .

15.2. The User agrees to receive any and all communication and/or notification related to the Online Store. to the address, contact telephone number and or e-mail address (“e-mail”) indicated in the ordering process.

At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the option `No Newsletter’ option registered in each Newsletter.

16. Technical Settings

16.1. Without prejudice to the provisions of the following number, Solarud.eu may change the Service and/or the technical conditions for its provision, as well as the respective rules of use, and must disclose such changes to the User at least 15 (fifteen) in advance. days.

16.2. The version currently in force of these General Conditions and their annexes is available on the website https://Solarud.eu/termos-e-condicoes-de-uso/

17. Communications

17.1. Whenever Solarud.eu deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network settings.

17.2. Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, Solarud.eu may change the technical configurations of the same whenever this proves to be convenient to adapt it to possible technological developments.

17.3. Solarud.eu does not, however, guarantee the User any upgrades or improvements to the Service.

17.4. Some upgrades or new features of the Service may only be available against payment by the User and/or subscription, by the User, of Specific Conditions of Use.

18. Complaints

18.1. The User may submit any contractual conflicts. to arbitration and mediation mechanisms that are or will be legally constituted. as well as complain to Solarud.eu of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

18.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in Solarud.eu’s information systems, which must decide the complaint and notify the interested party within a maximum period of 30 ( thirty) days from the date of receipt.

19. Applicable Law The Agreement is governed by Portuguese law.
1. Definitions

The data protection declaration of the SolarUD is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

  • a)    Personal data
    Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • b) Data subject
    Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
  • c)    Processing
    Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • d)    Restriction of processing
    Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
  • e)    Profiling
    Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
  • f)     Pseudonymisation
    Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
  • g)    Controller or controller responsible for the processing
    Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
  • h)    Processor
    Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
  • i)      Recipient
    Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
  • j)      Third party
    Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
  • k)    Consent
    Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
2. Name and Address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

SolarUD
Email: info@SolarUD.eu
Website: SolarUD.eu

3. Cookies

The Internet pages of the SolarUD use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, the SolarUD can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

4. Collection of general data and information

The website of the SolarUD collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, the SolarUD does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, the SolarUD analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

5. Contact possibility via the website

The website of the SolarUD contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

6. Routine erasure and blocking of personal data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

7. Rights of the data subject
  • a) Right of confirmation
    Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.
  • b) Right of access
    Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:
  • the purposes of the processing;
    • the categories of personal data concerned;
    • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
    • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
    • the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
    • the existence of the right to lodge a complaint with a supervisory authority;
    • where the personal data are not collected from the data subject, any available information as to their source;
    • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.

  • c) Right to rectification
    Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.

  • d) Right to erasure (Right to be forgotten)
    Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
    • The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
    • The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
    • The personal data have been unlawfully processed.
    • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
    • The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the SolarUD, he or she may, at any time, contact any employee of the controller. An employee of SolarUD shall promptly ensure that the erasure request is complied with immediately.

Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employees of the SolarUD will arrange the necessary measures in individual cases.

  • e) Right of restriction of processing
    Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:
  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
    • The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
    • The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
    • The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the SolarUD, he or she may at any time contact any employee of the controller. The employee of the SolarUD will arrange the restriction of the processing.

  • f) Right to data portability
    Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.

In order to assert the right to data portability, the data subject may at any time contact any employee of the SolarUD.

  • g) Right to object
    Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

The SolarUD shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

If the SolarUD processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the SolarUD to the processing for direct marketing purposes, the SolarUD will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the SolarUD for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may contact any employee of the SolarUD. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

  • h) Automated individual decision-making, including profiling
    Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is not based on the data subject’s explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject’s explicit consent, the SolarUD shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the SolarUD.

  • i) Right to withdraw data protection consent
    Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.

f the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the SolarUD.

8. Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

9. The legitimate interests pursued by the controller or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.

10. Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

11. Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.

12. Existence of automated decision-making As a responsible company, we do not use automatic decision-making or profiling

3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
Facebook
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
Twitter
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR Rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeRex permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeRex to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. Third Party Websites

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeRex, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeRex bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Release of Your Data for Legal Purposes

At times it may become necessary or desirable to ThemeRex, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.